Shipping & Delivery Policy

1. Order Processing & Dispatch

Once your order is confirmed and payment is verified, our team begins processing. Please allow 24 hours for order processing before dispatch. During peak seasons or sales events, processing may take up to 48 hours.

Orders placed after 2:00 PM IST or on weekends/public holidays will be processed on the next business day.

2. Delivery Timeframes & Coverage

Domestic Delivery (Within India)

We deliver to all serviceable pin codes across India. Our standard delivery timelines are:

• Metro & Tier-1 Cities: 2-5 business days
• Tier-2 & Tier-3 Cities: 4-7 business days
• Remote Locations: 7-10 business days

Express Delivery Option

For urgent requirements, we offer express delivery to select cities. This service ensures delivery within 24-48 hours of dispatch (subject to pin code serviceability). Additional charges apply.

3. Shipping Partners & Tracking

We partner with reputed logistics providers including Delhivery, Blue Dart, DTDC, and India Post to ensure reliable delivery across India.

Once your order is dispatched, you will receive:

• A shipping confirmation email with your tracking number
• SMS updates on major delivery milestones (if you've provided a mobile number)
• Direct tracking links to monitor your package in real-time

Tracking information typically becomes active within 6-12 hours of dispatch.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery destination (pin code)
• Order weight and dimensions
• Selected delivery speed (standard/express)

Exact shipping costs are displayed transparently at checkout before payment. We occasionally offer free shipping on orders above a specified value – check our promotions page for current offers.

5. Address Accuracy & Delivery Attempts

Customer Responsibility: Please ensure your shipping address is complete and accurate, including:

• Complete recipient name
• Full street address with landmarks
• Correct pin code
• Working mobile number for delivery coordination

Delivery Attempts: Our delivery partners typically make 2-3 attempts to deliver your package. If all attempts fail due to incorrect address, recipient unavailability, or refusal to accept, the package will be returned to us.

6. International Shipping

Currently, we primarily serve customers within India. For international inquiries or bulk business orders, please contact our sales team directly to discuss shipping options, timelines, and costs.

7. Damaged or Defective Items

While we take utmost care in packaging, if you receive a damaged or defective product:

1. Do not accept the delivery if damage is visible from outside
2. If damage is discovered after opening, contact us within 24 hours of delivery
3. Provide clear photographs of the damaged product and packaging
4. Our team will assess and arrange for a replacement (subject to verification)

Note: This applies only to manufacturing defects or transit damage, not to change-of-mind returns.

8. Order Modifications & Cancellations

Order modifications or cancellations are only possible if the order hasn't been processed for dispatch. Once dispatched, changes cannot be made.

To request modification/cancellation:

• Email us at orders@mybrand.com with your order number
• Call our customer support at +91-9336695049 during business hours (10 AM - 6 PM, Mon-Sat)

Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services after any changes constitutes acceptance of the new policy.

Thank you for choosing MyBrand. We appreciate your business and are committed to delivering your orders with care and efficiency.